Hi, I’m Claire.

I’m a Brighton-based UX Designer with over 10 years of experience crafting user-first digital experiences.

I’m currently open to new roles and freelance opportunities — let’s create something great together!

Discovery

I start by understanding the “why” - what is the problem we are trying to solve?

To do this, I ask (a lot of) questions, talk to stakeholders to find out their goals, conduct user research, interviews and competitor analysis to gain insights into user needs and product context.

How I work

My design process is collaborative, considered, and always mindful of user needs.

My design process

Definition

From there, I move into exploration of user behaviour: mapping user journeys and flows, creating personas and speaking to customer-facing teams as appropriate.

Here we identify user pain points, bring stakeholders together to ensure we are all aligned and establish clear goals and objectives for our design.

Design

Next comes the ideation of a solution - I start by sketching ideas, conduct design workshops with the team and stakeholders and work on defining the information architecture.

I then bring these concepts to life with wireframes and prototypes ready for user testing, stakeholder reviews and further iterations.

Delivery

Once a final design is reached, I collaborate closely with the product team and developers to ensure everything is implemented smoothly and support teams with QA and build reviews as required.

Who I work with

I believe great design requires the perspective of someone else - otherwise we’re just designing for ourselves!

That is why I work closely with other designers, developers, stakeholders and users to make sure our solutions are visually engaging, intuitive to use, practical to build and meet both business and user needs.

Whether it’s improving an existing website or building a new app from scratch, I bring empathy, structure and over a decade of design expertise to every project.

End-to-End Design Expertise

Providing seamless user experience solutions throughout every phase, from research to launch.
10+ Years of UX Design Experience

Including user research, usability testing, interaction design, mentorship and workshops.
Usability and Accessibility Advocate

Striving to create a better, more inclusive world.
Content-first mindset

Blending content and design to create UX that speaks clearly and works seamlessly.

Training Manual IA Project for Anna Freud

Improving the information architecture of a complex online training manual during a replatforming project, creating a more intuitive structure through content audits, user research, and collaboration — making information easier to find and use.

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Case Studies

CareerFirst website for INTO University Partnerships

Website design for new product in the INTO portfolio - courses for international students to enhance their career prospects upon graduation.

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Choice Centres Project for INTOStudy.com

Website redesign for INTO University Partnerships' most complex product - the 'Choice Centre' - a further education institution providing students with dozens of study options in the UK.

View Project